Privacy notice
Last updated: 15 November 2026. This notice is a working draft and will be reviewed before we take on paying customers.
Who we are
Kolling provides an AI phone receptionist for UK businesses. Contact us about anything in this notice at hello@kolling.co.uk.
Website visitors
Our website does not use cookies, analytics trackers or advertising pixels. Our hosting provider (Cloudflare) processes basic technical data such as IP addresses to deliver the site and protect it from abuse.
Early-access sign-ups
If you join the early-access list we store your email, business name, type of business and (optionally) phone number, so we can contact you about Kolling. Our lawful basis is legitimate interests. We store a one-way hash of your IP address for a short time to prevent spam. We never sell your data. Ask us at any time to delete it.
People who call a business that uses Kolling
When you call a business that uses Kolling, that business is the data controller and Kolling is its data processor. The assistant tells you at the start of the call that it is automated, and whether the call is recorded. We process your phone number, what you say, and details you give (such as your name and appointment) only to handle the call for that business.
- Call recordings are deleted after 90 days by default.
- Transcripts and summaries are kept for up to 12 months unless the business sets a shorter period.
- We do not use call recordings to train AI models.
- We never take payment card details over the phone.
For questions about a call, contact the business you called. They can ask us to access or delete your data.
Who we share data with
We use these sub-processors: Cloudflare (hosting, storage, AI processing), Telnyx (telephone network and SMS), and, where enabled, OpenAI (AI processing). Data is stored in the UK/EU region where available. Transfers outside the UK are covered by appropriate safeguards.
Your rights
Under UK GDPR you can ask to access, correct or delete your data, object to processing, or restrict it. Email hello@kolling.co.uk. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.